Our

service

Specialized

technicians

OMAG always provides the customer with a team of specialized technicians. The purchase of an OMAG plant or machine offers a series of exclusive services that meet the most specific needs.

The customer order activates a process that follows the life of the product, from the opening of the order, to the phases of customization, assembly, shipping, installation up to the after-sales assistance.

1

The sales team defines the complete economic offer.

2

The technical team assesses the customer’s needs, elaborates a dedicated system proposal using the most up-to-date techniques and technologies, providing the layout.

3

OMAG offers the customer la the availability of specialized personnel for training on programming, correct use and maintenance of the machines.

Effective

and timely assistance

OMAG, always attentive to after sales, guarantees the opportunity for a better service in terms of timeliness and effectiveness through remote assistance, thanks to a modern technical staff.

Internet connection with the assistance service is possible for all the machines available, allowing specialized personnel to identify and resolve any problems in a timely manner.

Spare parts

The OMAG after-sales service ensures the timely processing of spare parts requests from all over the world.

In this regard, personnel with specific training is available to the customer to provide the necessary technical support.

For spare parts or assistance requests contact us
assistance@serviceomag.it